nCover – Can we do Remote IT Support?

Russ and Eric the two nTrust Directors used to manage the IT for British Airways Travel Shops who employed 450 staff, they had responsibility for 25 locations throughout the UK including Aberdeen, Bath, London and Belfast.

nTrust systems have been providing remote support solutions since 2003, we have over 150 clients and although we are based in Surrey our clients include solicitors in Yorkshire, a factory in CZ Republic and a Publishing company based throughout the UK. We achieve this by using state of the art remote and monitoring tools, and if we really have to, we use couriers to collect and deliver hardware. When necessary, we hold hot standby laptops and desktops ready for next day delivery.

nCover is our unlimited remote IT support for businesses of 1 to 5 staff.

nCover is designed specifically for small businesses as an alternative to a one-off "out of contract" charge. We understand that IT failures cost businesses time and money. nCover ensures all IT issues are taken care of as soon as possible, so there's minimum downtime. No more waiting every time something goes wrong, just like having an in-house IT department.

Choose from nCover Silver or nCover Gold.


IT Helpdesk

Experts to talk to if things go wrong with your computer, tablet or smartphone. Help with setting up printers for your devices. Unlimited support by email or phone from 08:30 to 17:30 Monday to Friday. At set up we record and retain key information including software licences and computer logins, so no more frantically searching for documents when you call. We aim to minimise your downtime.

We offer impartial advice on the best hardware and software on the market, providing you with the best deals suited to your business. Our no-hassle guarantee means we will take care of any labour costs for equipment repair covered under the plan.


Antivirus and antifraud software

Our nCover packages include the latest virus protection to keep your devices and data secure. The cloud-managed service alerts us it it encounters any virus, or malware, and we contact you during the working day to solve the problem.


Secure online backup

Included in all nCover options our secure online back up ensures your data is safe and can be easily restored if your device fails, is lost, or stolen. We provide a daily online backup service that encrypts data and digital photographs. Encryption stops any unauthorised person from reading data so you can ensure employee data, or client information is only viewable by those authorised to.

Copies are stored on a secure, private server and can be retrieved quickly in case your hardware is stolen, or damaged. You will receive 10GB as standard, with expansion options at reasonable prices.


Business-class email and Office 365

We provide immediate access to all your Microsoft Office programs, as well as business-class email with Outlook calendars and scheduling. We recommend an email service that is easy to use and has a thorough archiving process.

One subscription covers up to 5 of your devices - phone, tablet, laptop and pc. (Available for nCover Gold and Platinum monthly packages).

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£35 Per Month


£50 Per Month